A fair, confidential voice for every community
FIRIP provides a structured, confidential channel for individuals and communities to raise concerns about the project — with clear accountability and full right of appeal at every stage.
Simple steps, full transparency
From the moment you submit, every step is logged — so you always know where your case stands.
Submit
Complete the online form. Remain anonymous if you prefer.
Acknowledge
You receive a reference code and confirmation of receipt.
Investigate
The assigned Project Officer reviews your grievance in full.
Resolve
A decision is communicated, with your full right to appeal.
Four-tier escalation framework
Unresolved grievances move automatically to a higher review level, ensuring nothing is left unaddressed.
Project Officer
First point of contact. Acknowledges, investigates, and resolves grievances within their district or province.
Grievance Review Committee
Reviews cases escalated from Level 1. Conducts independent review and issues a decision.
Project Coordination Unit
National-level review for complex or sensitive cases that remain unresolved at Level 2.
Ministry of Finance and National Planning
Final internal review. Grievances that cannot be resolved within the project framework may proceed to formal channels.
Your rights are protected
No retaliation tolerated
All retaliation concerns are flagged and investigated immediately and separately.
Full confidentiality available
Submit anonymously. Personal details are never shared without your explicit consent.
Track progress at any time
Use your reference code to check status, view actions taken, and know what happens next.
Community representation
Both individuals and community groups may file grievances, treated with equal priority.
Already submitted a grievance?
Use your unique reference code — shown on your confirmation page and sent by email if you provided one — to check status and view all actions taken.
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